79 comments for “Contact

  1. LindaProud
    March 20, 2014 at 2:09 pm

    Hi Rebecca,

    I’m setting up Compile and have hit a snag with Meta-Data Setup in that I can’t find Project Properties. I’ve learnt from googling that it’s moved to first pane, but not on my version (Mac). I only have Labels, Status and Custom Meta-Data. Can you help? What I want to do is to change the Project Title.

    Many thanks,
    Linda Proud

  2. March 20, 2014 at 4:51 pm

    LindaProud  Thanks for stopping by! Hmm, that’s a good question. I looked at my version and this is what turns up (see below). If you go to the menubar Project->Meta-Data Settings, a window will open and the first option to click on is Project Properties and you can change the title of your project. Here’s what it looks like (see below). Change your title and when you go back to your Compile settings, you’ll see that the title was changed. Let me know if that works.

  3. kelhale
    June 17, 2014 at 5:53 pm

    Hello .. I am
    writing a thesis .. I started looking for ways of not using Word as I have found
    it doesn’t handle larger documents very well eg Master documents.  I’ve just
    discovered Scrivener and impressed by many of it’s features which I believe
    would facilitate the writing process.  From what I have been reading I
    understand that I would need to export the final draft document from Scrivener
    to eg Word to format the final copy.  Just wondering how this works? Would I
    still be left with the issues of Word crashing with large document??  Wondering
    what the benefit would be if I have to use Word regardless?  Cheers

  4. June 17, 2014 at 6:29 pm

    kelhale Hi! Thanks for stopping by. You will have to compile into a document either in Word or another word processing program. I’ve compiled 300 pages, but it was pretty straight forward text and had no problems. I suggest you compile it in chunks and see how that works with Word.

  5. jenlouden
    July 10, 2014 at 1:57 pm

    Hi Rebecca. For some reason I cannot write in the document note or project note box. It won’t accept text. Any ideas what to do? thanks!

  6. July 10, 2014 at 2:02 pm

    jenlouden That’s odd. Can you give me more details?

  7. jenlouden
    July 10, 2014 at 2:34 pm

    this is what it looks like
    when i try to type it won’t accept my text

  8. July 10, 2014 at 2:39 pm

    jenlouden Can you email me at rebecaschiller425@gmail.com. The image isn’t showing up.

  9. jenlouden
    July 10, 2014 at 2:49 pm

    RebecaSchiller I tried load a picture but basically it’s grayed out and won’t accept text when i try to type in it.

  10. MikhaeylaK
    August 8, 2014 at 7:53 am

    Hey Rebeca. I love using the Document Notes sidebar for posting ideas and images that give me a written and visual context for the scene that I am writing. I would love to embed animated gifs in the document notes as well – any advice on whether it can be done and, if yes, how I can do it? Thanks! Mikhaeyla

  11. August 8, 2014 at 5:05 pm

    MikhaeylaK <sigh> animated gifs and I are not the best of friends. I can never get them to work. However, I did try to download one transfer it to Scrivener, but it didn’t work. I’ve left a message on Scrivener’s Facebook page and I’m waiting to see what they say.

  12. MikhaeylaK
    August 9, 2014 at 1:16 am

    RebecaSchiller Thanks, Rebeca. I’m a bit of a novice, myself – so any advice you can pass on once you hear back from Scrivener would be great!

  13. mikebelzman
    December 15, 2014 at 9:24 am

    Hi Rebeca,
    As a newcomer to Scribner I just discovered that I can learn much from you.  I hope you never tire of giving what must seem like basic knowledge to us newcomers.  Somebody has to do it and I’m glad your there.  My current obstacle is that after reading the Scrivener tutorial thoroughly twice and referring to it several times, I still couldn’t learn how to change index care one liners to word wrap so I can see all without scrolling.  Can you or one of your followers on twitter help me out on this.  Thanks! Mike

  14. December 15, 2014 at 11:02 am

    mikebelzman Thanks for stopping by! Are you viewing the index card in the Inspector? You can widen the entire Inspector pane which will enlarge the index card. That will allow for more space in the index card. 
    In the corkboard, you can adjust the size of the card. For that go to the footer and on the far right, you’ll see four small index card icons. Click on that and you’ll see the options provided. If you need more corkboard space, you can hide the binder (click on the icon in the toolbar) and the Inspector. 
    Let me know if that helps.

  15. TinoHartmann
    August 14, 2015 at 11:44 am

    Hi, I’m new to Scrivener but couldnt find an answer to this anywhere.

    Is it possible to see, when a text has been created/last edited?
    Is it possible to list the last edited Texts?

    I’m using the Windows Version.
    Thanks! Tino

  16. FrnklTumbleweed
    August 19, 2015 at 11:50 am

    Hi there, 
    I’m trying to figure out how to set the number of words per page, could you help me?
    For a submission, I have to set a 400-words-page.

    Thank you very much,

  17. August 19, 2015 at 12:48 pm

    TinoHartmann  Yes. In the Inspector–in the middle pane–you should see an area that says modified or created. There are arrows you can toggle to view either one.

  18. August 19, 2015 at 12:58 pm

    FrnklTumbleweed  You need to go to Project Statistics->Options->Page Count Options and then change that to 400 words, but please note that will be for paperback pages.

  19. TinoHartmann
    August 19, 2015 at 4:18 pm

    RebecaSchiller TinoHartmann Thank you this is awesome, but hidden. I also found, that in the listview you can add these columns with the tiny arrow on the right. but is it possible somehow to get a list of all texts sorted by last edited? or – if thats not the case – create links to other texts (that way i could make a list of all documents im currently working on without ripping them out of their context)

  20. FrnklTumbleweed
    August 19, 2015 at 7:45 pm

    RebecaSchiller FrnklTumbleweed Thank you, Rebecca. But this will NOT affect the words-per-page count once compiled the file. I need each exported page to be 400 words. Best, F

  21. August 19, 2015 at 9:54 pm

    FrnklTumbleweed Are you on the Mac version or Windows? On the Mac, if you go to View and select Page View, the editor will change to a single page. I average about 350 words per page with one-inch margins for the top and bottom and left and right. I use 14 point Cochin font at 1.2 spacing. My best guess is that you will have to experiment with font, point size, spacing and margins.

  22. Mr Quasmo
    September 15, 2015 at 2:38 pm

    Do you know a way to add text boxes in scrivener (like those you can add in MS word)?

  23. September 15, 2015 at 2:59 pm

    Mr Quasmo  There are no text boxes per se, but you can add a table and write in the cell.

  24. professorace
    October 14, 2015 at 12:59 am

    I am having difficulty making the cork board to appear on my scrivener display.  What am I doing wrong.

    Thanks for you help.


    Jack Stern

  25. david_willford
    October 17, 2015 at 9:20 pm

    I’m thinking about purchasing Scrivener, but am not sure if it does what I want. Presently my task is to complete a biography of my father. I would like to add images to the text whether that be inside the text or as a montage page. Is this possible. I tried testing inserting the image in the text, but after compiling to the epub format, it didn’t work. The  youtube tutorials do not show how adding images are possible. Can you direct me to the information I need. Thanks David

  26. October 18, 2015 at 2:01 pm

    professorace  Jack, can you give me more details? Do you mean the background or the corkboard won’t appear at all?

  27. October 18, 2015 at 5:36 pm

    david_willford  Scrivener is not ideal to format a document with images. It’s not a desktop publishing tool like InDesign. Scrivener is best write your and keep your research all in one place, but in terms of compiling with images, your best bet is to compile into Word or any other wordprocessing program and from there insert your images.

  28. david_willford
    October 18, 2015 at 5:48 pm

    Thank you Rebecca for the advice. Really appreciated.

  29. MitchRossi
    November 3, 2015 at 1:32 pm

    Hi Rebecca,
    I’m trying to format the keystrokes in Scriv that I used in Word.  In particular, I’m used to using Control+Delete to delete a word to the right.  Unfortunately I can not get this to work in Sriv or in my Mac OS set up.
    Otherwise, I am finding Scrivener great.

    thank you.

  30. November 3, 2015 at 3:00 pm

    MitchRossi  Interesting because that’s the one shortcut that isn’t working for me. The shortcuts are either Ctrl+D or Fn+Delete.  I even tried to program it in System Preferences under keyboard, shortcuts, all apps and NADA. I will investigate and see if this an El Capitan bug.

  31. November 3, 2015 at 4:02 pm

    RebecaSchiller MitchRossi Rebeca, thanks so much for checking on this.  I’m sure after a time I’ll get used to a different keystroke if necessary.  But I am using Scri for a final edit of a novel that I wrote in Word.  While this keystroke maybe a hard habit to break, Scriv has already been a huge help in finding miss-named characters and fine tuning details.
    I am so glad to have be working with the program. I am going to certainly learn it further as I begin researching my next manuscript.


  32. CameronDivella
    November 5, 2015 at 1:54 pm

    I got a new computer and have my writing saved in MS word, I would like to try Scrivener but it doesnt seem to recognize the documents as I have not yet purchased another copy of MS Word. Do I need to buy word again? Or is there some way I can work around this?

  33. StevenMooreAuthor
    November 5, 2015 at 2:15 pm


    I’ve started writing a manuscript in the Blank format, but now I want to change it to a Fiction format, so I can add extras like character profiles and the like. Is it possible to change that, now I’m half way through the manuscript?

    Thanks in advance,


  34. November 5, 2015 at 2:25 pm

    StevenMooreAuthor  You can drag and drop  from one Scrivener project into another one. Just go through the same process when you first opened a project and choose fiction. Name and save it. Open the two projects and select all the items in your binder and just drag and drop.

  35. November 5, 2015 at 2:31 pm

    CameronDivella  Is Word working on your new computer? What operating system are you using? I have an older version of Word on my Windows 10 laptop and I needed to install some updates for Word and it works fine now. If Word is working on your new machine, just resave your docs as RTFs and then import them into Scrivener. Worst case scenario, you can always copy and paste.

  36. StevenMooreAuthor
    November 5, 2015 at 3:54 pm

    That’s great, thank you. I’ll give it a go.


  37. Tajci
    January 20, 2016 at 11:34 am

    I’ve been looking for hours to find the answer to this question: “How do I update Table of Contents?” I changed my chapter titles, but they don’t change in the “Contents”
    Can you direct me to the answer? 
    Thank you 
    Tajci Cameron

    Scrivener for Mac user Version 2.5

  38. leenelda888
    February 4, 2016 at 12:26 pm

    Win 7 scrivener trail
    love the product. however it keeps crashing. I’ve check the forum but no help.  i check for updates and it is up to date.  please help.  I’d like to buy it but not if i it’s going to keep crashing and taking my work with it.

  39. leenelda888
    February 4, 2016 at 2:16 pm

    it crashes when i open one entire section.  is there a limit to how many files you can have in  a section?

  40. February 4, 2016 at 2:39 pm

    leenelda888  What do you mean by opening an entire section? Do you mean a project? What operating system are you using? I think there was an issue with Windows 10, but I recommend that you uninstall and reinstall and see if that works.

  41. leenelda888
    February 4, 2016 at 3:22 pm

    RebecaSchiller leenelda888 
    Win 7 operating system
    I have a 100,000 novel divided into 5 parts under manuscripts.  the bulk of it is in Part 4 at 58,000 words.

  42. leenelda888
    February 4, 2016 at 3:43 pm

    another error message
    The following error occured
    Can not save binder 
    Error:  could not open binder file
    to avoid losing you latest changes, make sure you have enough space and write access on your storage device.

  43. February 4, 2016 at 4:10 pm

    It sounds like a bug. You should report it on the forums. Scrivener automatically backs up your work. If you to Tools Options Backup, you’ll see your backup location and beneath that you can open the backup folder. So if you do a reinstall, you’ll be able to open your project.

  44. leenelda888
    February 4, 2016 at 8:32 pm

    I uninstalled and reinstalled.  it seems to be working better.  however another problem in the same vein.  when I highlight and right click on  the scene Scrivener crashes. even as small as 2 letters

    How do i fix the bug and where do i report it on the forums?
    Thanks for the help.

  45. February 4, 2016 at 8:56 pm

    You’ll have to register on the forums and in the section that says Bug Hunt and report it. In the technical section, explain what happened. It could be a Windows issue and the support team might know how to fix it.

  46. leenelda888
    February 6, 2016 at 10:07 am

    Sorry to be dense.  where do i find the forum?

  47. February 6, 2016 at 11:04 am

    leenelda888 go to Literatureandlatte.com. On the homepage, you’ll see the tab for forums. You’ll have to register first before you can report the bug or ask any question.

  48. Miss Action Jackson
    March 5, 2016 at 4:07 pm

    I think it’s unfair that I have to  pay the same price for  the Windows version Scrivener and not get 100% of what OS X version offers.  Project Targets is an excellent feature, and one that I would use consistently.  But, it’s “…not yet offered in the Windows version.”  

    My question is when will it be offered, and will I have to buy the software again when it is offered?  I love the software, but hate that the Windows version is limited… (though, I’m beginning to lean towards buying a MACBook 😉 in the future)

    But, until then, I really wish they would offer in the Windows version all the benefits of what’s in OS X.

  49. March 5, 2016 at 4:55 pm

    Miss Action Jackson  This is something you need to take up with the folks at Literature and Latte. I know that at some point the two versions will be equal but I’m not privy to when that will be. As for the pricing, I believe the Windows version is five dollars less than the Mac version.

  50. blanchedudog
    March 17, 2016 at 10:34 am

    Hi new to the software but from what I see I can’t import Pages documents.

  51. March 17, 2016 at 10:35 am

    blanchedudog  Resave them as an RTF file. Then you’re good to go.

  52. hjd81
    March 19, 2016 at 3:41 pm

    Hi, I’m working on an academic paper and trying to figure out how to use Scrivener’s meta-data. So far, messing around with the Meta-data hasn’t proven to be very intuitive. Is there a way to simply tag a phrase in Scrivenings mode (as in select a sentence for example), add a tag that will populate later, or be searchable later? I’d like that selection (sentence) be a different color in the Scrivening mode. I’m assuming that Labels is the best way to go here since I’m working with themes instead of keywords. For example, in one document of notes, I have themes of “Romanticism” and “Empowerment” and I’ve created Labels that are red and green, respectively.  I would like to see visually which sentences in this single document refers to Romanticism or Empowerment. I’d like to be able to search or organize those by these themes also.  So far, I haven’t figured out if Scrivener can do this.

  53. blanchedudog
    March 20, 2016 at 3:53 pm

    Im having problems importing a document. I write in Pages, so I’m exporting them as Word docs and then importing them into Scrivener. I’ve done that three times with this doc. Starting a new, quoting Scrivner and rebooting. I’ve tried to export it as plain text and importing it then. So far mothing’s worked. Any suggestions?

  54. alexreynard
    May 4, 2016 at 7:10 pm

    Is there any way to export the manuscript’s Characters and Places sections as single files? I wanted to show them to another Scriv user for feedback.

  55. Upixan
    May 7, 2016 at 6:30 am

    how are the forward and rewind media shortcuts for MAC OSX…?
    … and how I can change them …?

  56. gillycreamy
    August 24, 2016 at 5:55 am

    Hi Rebeca etc.

    Does anyone know where in Mac OS you can find the sound that Notification Centre plays when you reach your project target in Scrivener? It’s a tri-tone sound, the same as this:


    But Scrivener isn’t using that file. I know because if I switch its contents for something else, NC still plays the same tri-tone sound when you hit your project target.

    I really want to change that awful sound to something more appropriate to hitting my project target for the day.

    Thanks so much

    • RS
      August 27, 2016 at 11:02 am

      Off-hand, I don’t know. I get a notification from Growl indicating I reached my target.

  57. gillycreamy
    August 24, 2016 at 11:33 am

    alexreynard  Sorry, I’ve only just made it onto this site otherwise I would have answered your question much earlier. I’m sure it’s too late now but I thought I’d reply for the sake of others asking the same question.

    Shift and click to select all the files in your Characters folder. Select File/Compile and in the compilation options where it would usually default to your novel to compile (i.e. right beneath where it says ‘Format As’, change the contents to ‘Current Selection’. Your novel chapters will disappear and you’ll see the contents of your Characters folder instead. You can then compile in whatever format you like.

  58. beccaSF
    September 20, 2016 at 5:39 am

    Hi Rebecca and everyone,
    Can you help me figure something out RE word targets?
    – I’ve set my word count target for the total project
     – and I’ve seen how to set targets for individual documents
    BUT: my project (Phd thesis) has got several folders (chapters) which each contain multiple documents (chapter sections).
    Is there any way to set a word count target for a folder?  It wouldn’t make sense for me to set individual targets for each document (chapter section) but I do have clear targets for each chapter.


  59. KCCompton
    December 29, 2016 at 5:06 pm

    I have Scrivener and have accidentally composed my many random scene notes. Is there a way to undo this action? Help!
    –KC in Seattle

  60. December 29, 2016 at 5:13 pm

    KCCompton I don’t understand what you mean by “accidentally composed”? Can you elaborate more?

  61. KCCompton
    December 29, 2016 at 5:41 pm

    RebecaSchiller KCCompton Thank you. I am just getting acquainted with Scrivener and I have two or three dozen folders and files I’ve created as I’ve begun jotting notes and thinking of scenes I want to include. I clicked on “Manuscript” at the top left and now, all of that random stuff is in one long manuscript. It’s still in individual folders as well, but the “manuscript” certainly isn’t anything resembling an actual book yet and I wonder if I can undo that somehow, or if I delete all of it, will it delete that material out of my folders and files as well.

  62. December 29, 2016 at 6:25 pm

    KCCompton Don’t delete it because I think you may have clicked on Scrivenings Mode. Can you post a screenshot?

  63. KCCompton
    December 29, 2016 at 10:02 pm

    RebecaSchiller KCCompton

  64. KCCompton
    December 29, 2016 at 10:06 pm

    RebecaSchiller There you go. How do I tell if it’s in Scrivenings mode?

  65. December 29, 2016 at 10:08 pm

    KCCompton RebecaSchiller Yes, you are in Scrivenings Mode. DO NOT DELETE. Go to Group Mode in the tool bar and unselect the stacked sheets of paper icon on the left that’s next to the corkboard icon. What you’ll see in the Editor after you unclick it is Manuscript folder.

  66. December 29, 2016 at 10:15 pm

    KCCompton Here’s the tutorial: http://www.simplyscrivener.com/?s=Scrivenings+Mode

  67. KCCompton
    December 29, 2016 at 10:23 pm

    RebecaSchiller KCCompton Thank you very much.

  68. December 29, 2016 at 10:26 pm

    KCCompton RebecaSchiller You are very welcome.

  69. jtross00
    February 22, 2017 at 9:56 pm

    Is there a way to ‘lock’ Screenings mode so that it is permanently on? I like to separate my documents into sections for easy editing when I focus, but I often want to scan the whole thing first, and would like the Screenings view to be set as the default for all folders and files.

  70. March 2, 2017 at 12:27 pm

    Question. While writing my novel in Scrivener, the program keeps popping up a screen that says “Project Backup” then shuts the whole program down after 15-20 seconds. This keeps happening (as in 10-15 times a day) and I have no idea why. Am I accidentally hitting some shortcut key that triggers this? I’ll add a picture … hopefully that helps.

  71. March 2, 2017 at 12:27 pm

    Yikes! Sorry that came in so BIG!!

  72. March 2, 2017 at 3:05 pm

    dianemoody Go to Tools-Options-Backup and see if you have all the back up options checked off.

  73. March 2, 2017 at 3:52 pm

    Good to know.  Do you suggest keeping all of them turned off?

  74. March 2, 2017 at 6:13 pm

    dianemoody Play around with it and see what works best for you. I would definitely keep on Back up when closing the project.

  75. gillycreamy
    March 3, 2017 at 1:49 am

    dianemoody  Hi Diane, this looks like you’re running Scrivener for Windows, yes? Rebecca may correct me here but I think the default backup option for Scrivener is to backup on Project close. If this window is suddenly appearing and then the app is shutting down, it sounds like you’re shutting down Scrivener by hitting the shortcut key to do that. Not easy though… I think in Windows (I run Mac) that’s Alt-F4. Is there any way you could be accidentally pressing Alt-F4 as you type?  I’m forever accidentally invoking the dictation option when I’m typing, so it may be possible but F4 is high on the keyboard.

    What’s more likely is that you’re accidentally pressing Alt-F then X. Alt-F will open the File menu and X will close the application. Obviously, Scrivener (with Backup on Project Close activated) kicks in a backup (as it should) and then the app closes.

    The other option to consider is that File/Close may have been assigned a different shortcut through the keyboard options, though that’s something that would have been done manually.

    Scrivener does have a ‘Backup Now’ function but on the Mac version, there’s no shortcut key assigned to this and even if there were, it wouldn’t shut the application down afterward.

    I’d say Alt-F then X is your most likely keyboard bloop. Good luck!

  76. March 3, 2017 at 11:43 am

    gillycreamy dianemoody Thank you gillycreamy. I kind of thought that might be part of the problem. Now to figure out what the same equivalent is on WORD.

  77. gillycreamy
    March 4, 2017 at 1:10 pm

    Are you having the same problem with Word? If so, it’s likely you’re pressing the same key combo. Alt-F for File, X to close. Apps tend to use the same shortcuts. But, to be sure, open Word, click the File menu, top left and see if next to Close, it says Alt-F. Shortcuts are usually displayed next to the menu option they activate.
    Hope this all helps and saves you some frustration. Writing’s hard enough, right? Happy writing!

  78. HNJacobs
    March 7, 2017 at 1:09 pm

    Hi, I’d like information on organizing binders. Seeing what they are. Combining. Deleting. Etc. I see “Find all binders in Spotlight.” Is my only option?

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